Store Policies

Shipping Policy — L’Atelier des Affaires

We ship all orders from Valcourt, Quebec, Canada.

Processing Time
Orders are processed within 1–2 business days.
During high-volume periods, processing may take up to 3 business days.

Shipping Methods & Delivery Times
We ship primarily through Canada Post and other trusted carriers.
Estimated delivery times:

  • Canada: 2–7 business days

  • United States: 5–12 business days

  • International: 10–20 business days

Please note that delivery delays may occur due to carrier issues, weather, or peak seasons.

Packaging
All books are carefully packed to ensure safe delivery.

Tracking
Tracking numbers are provided whenever possible.
Some small, lightweight items may be shipped without tracking to reduce costs.

Shipping Costs
Shipping fees are calculated at checkout.
From time to time, promotions such as Free Shipping on eBay may apply.

Return Policy

Return Policy — L’Atelier des Affaires

We want you to be fully satisfied with your purchase.
If there is an issue with your order, we’re here to help.

Returns & Exchanges
We accept returns within 30 days of delivery.
To qualify, items must be in the same condition as received.

Non-returnable items:

  • Clearance items

  • Digital products (if applicable)

  • Items listed as “sold as-is”

Damaged or Incorrect Items
If your item arrives damaged or if you received the wrong product, contact us within 7 days with photos, and we will replace or refund the item.

Return Shipping
Return shipping costs are the responsibility of the buyer unless the item was damaged, defective, or incorrect.

Refunds
Refunds are issued to the original payment method within 3–5 business days after we receive and inspect the returned item.

Privacy Policy

Privacy Policy — L’Atelier des Affaires

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Information We Collect
We may collect the following information:

  • Name

  • Email address

  • Shipping address

  • Order details

  • Browsing information through cookies or analytics tools

How We Use Your Information
We use your information to:

  • Process and ship orders

  • Provide customer support

  • Improve our website and services

  • Send notifications related to orders or promotions (when consent is given)

Data Protection
We do not sell or share your personal information with third parties, except for essential service providers (e.g., shipping carriers, payment processors).

Cookies
Our website may use cookies to improve user experience and analyze site traffic.
You may disable cookies in your browser settings.

Third-Party Services
If you purchase through platforms like eBay, their privacy policies also apply.

Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting us.

Terms of Use

Terms of Use — L’Atelier des Affaires

Welcome to L’Atelier des Affaires.
By accessing or using our website, you agree to the following terms:

Use of the Website
You agree to use the site for lawful purposes only and in a way that does not harm the business, its operations, or other users.

Product Information
We strive to provide accurate descriptions, but minor errors may occur.
Prices and availability are subject to change without notice.

External Links
Our website may include links to third-party platforms such as eBay.
We are not responsible for the content or policies of these external sites.

Intellectual Property
All text, images, graphics, and content on this website are the property of L’Atelier des Affaires and may not be reproduced without permission.

Limitation of Liability
L’Atelier des Affaires is not liable for damages resulting from the use or inability to use the website, including delays, errors, or interruptions.

Changes to the Terms
We may update these Terms of Use at any time. Continued use of the website constitutes acceptance of the updated terms.